Mission Statement
It is the policy of "Chapel House” to continually improve levels of Customer Satisfaction and Loyalty and to Treat Customers Fairly by providing products and services, which fully meet the initial and continuing needs and expectations of all our customers. In order to achieve this the company has adopted a Quality system that ensures the effectiveness and continual improvement of the business.
The objectives of this policy are achieved through the implementation and adherence to established documented procedures and audits. Treating Customers Fairly is central to this quality system which is supported and endorsed by not only the Senior Management but every employee within the company and is a reflection of our desire to provide our customers with the highest standards possible in Customer Care.
What we are:
- Professional
- Trustworthy
- Polite
- Friendly
- Enthusiastic
- Honest & Open
“We are committed to developing long term quality relationships with staff & customers and giving excellent customer service thus ensuring customer satisfaction and retention.”
What we do:
- Create the best possible atmosphere in which to purchase & service cars
- Provide secure, satisfying employment
- Ensure instant customer delight at all times
- We are responsible for every aspect of the business
- By delivering a quality service we enhance the profitability of the business
How we do it:
- We greet everyone with a prompt, polite and friendly manner
- We answer the phone within five rings
- We take care and pride in our personal appearance
- We take care and pride in the presentation of our products
