Chapelhouse Covid-19 Procedures

CLICK AND COLLECT CAR SALES AVAILABLE - SALES AND AFTERSALES OPEN AT SELECTED SITES

MASKS MUST BE WORN ON ALL OF OUR PREMISES

Our Sales and Aftersales departments within Tier 3 are open in line with government guidance. Showrooms within Tier 4 are currently close but we have a Click and Collect service for car sales at selected showrooms which are available with a pre-booked appointment.

Chapelhouse are pleased to say we will be selling cars contact free and following Social distancing guidelines. 

 
 

 

Car Sales:

  • Video messaging sent directly to your email with details on the car you're interested in
  • Safety precautions in place to ensure a safe handover
  • Contactless collection

Discover our Click and Collect solution

To view our latest information on which branches are open and what services are available:

 

 

 

 

For more guidance on what is currently open and where, please visit our Covid-19 showroom opening information pages listed below. First, please note our guidance on what procedures are in place in store for servicing and MOTs.

 

Find out more about our Risk Assessment:

Risk Assessment 

 

  All our Showrooms and aftersales departments are now open, alternatively contact us with your enquiry and we will try to help.

Orange button 12 people per visit notice


During your visit, please ensure you only have 2 people from your family group with you. This helps us to ensure we can maintain the social distancing guidelines.

PLEASE NOTE WE WILL NOT BE ACCEPTING CASH DURING THIS TIME.

Contactless payments will be made wherever possible.

Orange button 2Know your mileage icon


Make a note of the exact mileage in your car ready for when you speak to a member of the team.

This will help ensure you can be dealt with quickly and efficiently without having to go back to your car.

On arrival a car park attendant may be on hand to show you an appropriate parking space.
(Selected branches only).

Pink button 3Keep your distance to 2 metres banner


Keep your distance.

This helps keep both you and our team safe during your visit. There are guidelines throughout the showroom and the service reception to help you.

We won't be shaking hands in store during this time, but that doesn't mean we're not pleased to see you!

Blue button 4Wash your hands and use the sanitation


MASKS MUST BE WORN ON ALL OF OUR PREMISES. MASKS CAN BE PROVIDED IF NEED BE.

We have a selection of gloves and masks available for our customers.

Please make sure you visit the sanitation area before you enter.

Please be patient if someone is already waiting to use the facilities.

Purple button 5Key bags provided banner


When handing items to members of our team, bags and social distancing measures will be used.

Please place your keys in the bags provided to you by the team. Your keys will be sanitised before being returned.

Please write any additional comments using the pens provided which will be sanitised after use, or you are welcome to bring your own.

Green button 6Follow the arrows green banner


In store we have clearly marked out a one way system for all our customers to use. Please do not go against the arrows, and remember to remain at least 2 metres between you, other customers and staff.

We ask that you follow the guidance on the signage at all desks.

Green button 7Use waiting areas green sign


Waiting areas will be cleaned regularly, and we ask that you only sit if you need to.

Social distancing must be maintained in the waiting areas, so please do not sit next to other people outside of your party.

Some waiting areas may not be accessible at this time.

Free Wifi is provided, but our tea and coffee facilities will be temporarily suspended.

 

Find out more about our Risk Assessment:

Risk Assessment 

 

 Here you can find out more on which services are currently open, alternatively contact us with your enquiry and we will try to help.

WE'RE HERE TO HELP

ENTER YOUR DETAILS AND ONE OF OUR TEAM WILL BE IN TOUCH.

By submitting your details you are indicating consent to being contacted for your request. If you consent to receive marketing messages from Chapelhouse by post, telephone, fax, email and SMS please indicate this by ticking the box to confirm.

DON'T WORRY, WE WON'T CONTACT YOU UNLESS YOU ASK US TO AND WE WON'T SHARE YOUR DETAILS WITH ANYONE ELSE.

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