Covid-19 Updates from Chapelhouse

Due to the announcement made by the British Prime Minister on March 23rd 2020, we are now complying in full with the measures introduced.

Our dealerships will be temporarily closed as of Tuesday the 24th March.

From Tuesday the 24th of March, we have a small team of employees available to answer any customer enquiries via email and our main Facebook page

Over the coming weeks we will be updating via our Social Media, so please like our pages to stay updated.

Our call centre team may not be able to receive calls, and as such we ask that you contact us via email or messenger and we will endeavour to reply as soon as possible.

Our new temporary customer service contact hours will be 9.00 to 17.00 Monday to Friday, and we are also available via Facebook Messenger on a limited service outside of these hours.

UPDATE: How to care for your car while locked down

 

 

We hope that all our customer appreciate that we will be doing everything we can to ensure the safety of those in need of assistance, and we will have people available to assist you during this difficult time. We ask for your patience as we work together to ensure our customers are contacted as quickly as possible.

On a personal note, we hope all of our customer and staff are well during this testing time. 

Chapelhouse have been a part of the north west community for over 30 years and we look forward to seeing you back in our showrooms again.

 

MOTs

      • Announced on March 25th:  From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus.


        You will need an MOT if you need your vehicle:

        • to shop for basic necessities, for example food and medicine, which must be as infrequent as possible
        • for any medical need, or to provide care or to help a vulnerable person
        • to travel to and from work, but only where this absolutely cannot be done from home
        https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020
 

 

Servicing

    • We are currently not taking any bookings due to the closure of our dealerships. Your request will be added onto our database and as soon as we know when we can open, we will contact you to arrange and confirm the booking.

 

 

Warranty

    • Kia Warranty
      Regarding Kia’s industry leading seven-year warranty, if a customer’s latest scheduled service has been delayed during the period where the UK is under Government measures, Kia will honour valid warranty claims. Additionally, if there is a valid warranty claim on a customer car but the repair could not be completed before the warranty expired because of current Government measures, Kia will be flexible and honour those claims. All other warranty Terms and Exclusions apply.

      For customers who require an MOT in the next few months, Kia is welcoming the Government’s new temporary ruling to exempt these vehicle checks from 30 March for six months. To support customers and ensure their vehicles are kept road worthy, a specifically published guide on how to maintain vital fluid levels and vehicle parts can be found on the Kia UK website.

      Finally, Kia Roadside Assistance continues to operate for customers who have cover. This programme is run in partnership with the RAC and their policies and working practices apply during this period.

      To support customers and delivery clarity, Kia has produced an in depth Q&A for customers should they have further questions in these uncertain times. This can be found on the Kia UK website alongside the vehicle maintenance guidance. Further guidance and support can be found via Kia Customer Services.
 

 

Motability

    • From Motability: "The latest Government announcements will have a major impact on the Scheme, with many dealerships now closing. This means that we do not expect dealers to process any further orders, or manage handovers, or car returns.

      With the uncertainty that this is creating for many of us, we wanted to reassure you that we will support you where possible to help you remain mobile during this time. Our teams have now relocated to enable remote working, but like many organisations, we are working with fewer numbers of colleagues, so would ask for your support if we are unable to come back to you as soon as usual."
      Please read more on their Covid-19 FAQs.

    • UPDATE AS OF MAY 11TH - FAQs from the Motability Scheme regarding COVID-19 (Coronavirus)
      - There will be a refund automatically added to your existing account for insurance payments
      - Motability Scheme customers who are experiencing temporary and exceptional financial need in relation to COVID-19 are able to access an advance of the £600 Good Condition Bonus (GCB) usually paid at the end of a lease.
      - Six month extensions have been automatically applied to allow the Scheme to focus on continued mobility for customers.
      - Handovers are not currently taking place. If you are already a customer with a car on the Scheme your lease will automatically be extended for a further six months and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM)
      - Your lease includes insurance for up to three named drivers, these can be family, friends or carers. Contact them if you need to change or add additional drivers.
      For the information in full, please visit their page.
 

 

Finance

    • Santander
      Opening Hours

      Monday: 09.00 – 17.00
      Tuesday: 09.00 – 17.00
      Wednesday: 09.00 – 17.00
      Thursday: 09.00 – 17.00
      Friday: 09.00 – 17.00
      Saturday: CLOSED
      Sunday: CLOSED 

      Most enquiries can be answered on their website www.santanderconsumer.co.uk

    • Kia Finance
      Customers dealing with Kia Finance via Santander have been asked to email: 

      Kiacustomerservices@santanderconsumer.co.uk with their information.

    • Suzuki Finance
      https://www.suzukifinance.co.uk/SelfServeCustomerIdentity.aspx
      In order to speak to Suzuki you will need your agreement number which can be found:
      • In the finance agreement you received from our dealership, a copy of which you should have received from Suzuki in the post.
      • In the reference field of your Direct Debit agreement with Suzuki. This should be accessible to you via your bank online.
      • In the introductory SMS you received from Suzuki at the start of your agreement.

      If you do not have your agreement number you can call their Customer Services department on 0344 824 0876

    • Fiat Finance - FCA AUTOMOTIVE SERVICES

      If you have an agreement with FCA Automotive Services, you can carry out a range of activities on their self-service portal.
      Alternatively, contact them via email at service-centre@fcagroup.com and they will respond as soon as possible.

    • Black Horse Finance
      Customers dealing with Black Horse Finance can find out more information on their website: https://www.blackhorse.co.uk/contact/coronavirus-support
      In most cases, you can make your request online using ‘Manage My Account’. If you are unable to process your request online, you can call them on 0344 8248888. Please try the online option first as this is the quickest way to make a request.

 

How to care for your car - From KIA

We have been given additional advice from Kia about how to care for your car, and we feel that this may be of use to all our customers.

Leaving your vehicle unused for extended periods of time can lead to a number of unexpected issues and in these challenging times of government enforcements to rightfully keep people indoors, these problems are more likely to happen. To ensure customers continue to have a dependent vehicle when they need it, Kia Motors (UK) Ltd. have published official guidance on what actions to take on a regular basis to look after their car.

Maintaining battery health holds the most relevance at this time, alongside vehicle security, fault avoidance and safety. Kia recommends the following actions to minimise unexpected and preventable issues.

      1. When leaving your vehicle for extended periods, always ensure that all doors and tailgate are closed fully, interior lights are switched off and the car is locked with the remote transmitter. This will not only ensure the vehicle security but also minimise drain on the battery.
      2. Try to avoid running the petrol or diesel engine for short periods only and switching off while still cold. Whenever the engine is started, it is preferable to keep it running until full temperature is achieved.
      3. If suitable battery charging equipment is available, charge the 12v battery* at regular intervals (recommended every two weeks). Alternatively use an intelligent charger which can be connected permanently and will periodically monitor / maintain battery condition*. Refer to the Owner’s Manual for further guidance, paying particular attention to how and where to connect charger leads. The Intelligent Stop Go (ISG) system (where fitted) can be damaged if chargers or jump leads/packs are incorrectly connected.
        *Not Niro self-charging hybrid models equipped with 12v Lithium Ion battery (see point 6)
      4. If you are not able to use a battery charger, start the engine and allow it to idle for 20 minutes. Switch off all unnecessary electrical items (e.g. lights, heated rear screen, fan, heated seats, etc.). Please ensure that you remain with your vehicle during this process to ensure safety and security. It is recommended that the engine is run in this way at least every two weeks.
      5. Should you find your 12v battery* has already discharged, recharge the battery using a battery charger if available. If you use a jump pack or jump leads to start the vehicle, refer to the Owner’s Manual for further guidance, paying particular attention to how and where to connect leads. The Intelligent Stop Go (ISG) system (where fitted) can be damaged if chargers or jump leads/packs are incorrectly connected.
        *Not Niro self-charging hybrid models equipped with 12v Lithium Ion battery (see point 6)
      6. Niro self-charging hybrid models (18MY onwards) are equipped with a 12v Lithium Ion battery and a battery reset switch. You can help preserve your 12v Lithium Ion battery charge by operating your vehicle in accordance with the information provided in Point 4. On no account should a charger, jump pack or jump leads be attached to your vehicle. Instead, if the 12v Lithium Ion battery is discharged, it can be reset by pressing the battery reset switch. Please refer to the Owner’s Manual for more information. All other Kia vehicles are equipped with a conventional 12v battery which should be maintained as detailed previously.
      7. For EV & Plug-in Hybrid vehicles it is recommended that the high voltage battery is left in a fully charged state.

 

When a vehicle is not being used regularly it’s common for its brakes to develop mild corrosion and therefore generate some unusual driving characteristics, official guidance from Kia explains the following.

      • After a vehicle has been parked for several days, some surface corrosion of the brake discs will occur naturally. This may result in initial brake resistance and/or a knock noise when first pulling away as the brake pads release from the disc. There may also be an unusual noise when braking which will improve after a few brake applications. These items are not cause for concern and will disappear with use.

Previously announcement guidance and support surrounding Kia Care service plans, warranty claims, servicing, MOTs, Kia Roadside Assistance and our customer Q&A can be found here: https://www.kiapressoffice.com/en-gb/releases/1164

Kia UK website: www.kia.com/uk
Kia Customer Services: https://www.kia.com/uk/customer-services/