Covid-19 Updates from Chapelhouse

Due to the announcement made by the British Prime Minister on March 23rd 2020, we are now complying in full with the measures introduced.

Our dealerships will be temporarily closed as of Tuesday the 24th March.

From tomorrow, we have a small team of employees available to answer any customer enquiries via email and our main Facebook page

Over the coming days we will be updating via our Social Media, so please like our pages to stay updated.

Our call centre team may not be able to receive calls, and as such we ask that you contact us via email or messenger and we will endeavour to reply as soon as possible.

Our new temporary customer service contact hours will be 9.00 to 17.00 Monday to Friday, and we are also available via Facebook Messenger on a limited service outside of these hours.

We hope that all our customer appreciate that we will be doing everything we can to ensure the safety of those in need of assistance, and we will have people available to assist you during this difficult time. We ask for your patience as we work together to ensure our customers are contacted as quickly as possible.

On a personal note, we hope all of our customer and staff are well during this testing time. 

Chapelhouse have been a part of the north west community for over 30 years and we look forward to seeing you back in our showrooms again.

FAQs 

We also will be updating this as information becomes available.

MOTs | Servicing | Kia Warranty | Motability | Finance

 

MOTs

    • Announced on March 25th:  From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus.


      You will need an MOT if you need your vehicle:

      • to shop for basic necessities, for example food and medicine, which must be as infrequent as possible
      • for any medical need, or to provide care or to help a vulnerable person
      • to travel to and from work, but only where this absolutely cannot be done from home
      https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

Servicing

    • We are currently not taking any bookings due to the closure of our dealerships. Your request will be added onto our database and as soon as we know when we can open, we will contact you to arrange and confirm the booking.

Kia Warranty

    • Regarding Kia’s industry leading seven-year warranty, if a customer’s latest scheduled service has been delayed during the period where the UK is under Government measures, Kia will honour valid warranty claims. Additionally, if there is a valid warranty claim on a customer car but the repair could not be completed before the warranty expired because of current Government measures, Kia will be flexible and honour those claims. All other warranty Terms and Exclusions apply.

      For customers who require an MOT in the next few months, Kia is welcoming the Government’s new temporary ruling to exempt these vehicle checks from 30 March for six months. To support customers and ensure their vehicles are kept road worthy, a specifically published guide on how to maintain vital fluid levels and vehicle parts can be found on the Kia UK website.

      Finally, Kia Roadside Assistance continues to operate for customers who have cover. This programme is run in partnership with the RAC and their policies and working practices apply during this period.

      To support customers and delivery clarity, Kia has produced an in depth Q&A for customers should they have further questions in these uncertain times. This can be found on the Kia UK website alongside the vehicle maintenance guidance. Further guidance and support can be found via Kia Customer Services.

Motability

    • From Motability: "The latest Government announcements will have a major impact on the Scheme, with many dealerships now closing. This means that we do not expect dealers to process any further orders, or manage handovers, or car returns.

      With the uncertainty that this is creating for many of us, we wanted to reassure you that we will support you where possible to help you remain mobile during this time. Our teams have now relocated to enable remote working, but like many organisations, we are working with fewer numbers of colleagues, so would ask for your support if we are unable to come back to you as soon as usual."
      Please read more on their Covid-19 FAQs.

Finance

    • Santander
      Opening Hours

      Monday: 09.00 – 17.00
      Tuesday: 09.00 – 17.00
      Wednesday: 09.00 – 17.00
      Thursday: 09.00 – 17.00
      Friday: 09.00 – 17.00
      Saturday: CLOSED
      Sunday: CLOSED 

      Most enquiries can be answered on their website www.santanderconsumer.co.uk

    • Suzuki Finance
      https://www.suzukifinance.co.uk/SelfServeCustomerIdentity.aspx
      In order to speak to Suzuki you will need your agreement number which can be found:
      • In the finance agreement you received from our dealership, a copy of which you should have received from Suzuki in the post.
      • In the reference field of your Direct Debit agreement with Suzuki. This should be accessible to you via your bank online.
      • In the introductory SMS you received from Suzuki at the start of your agreement.

      If you do not have your agreement number you can call their Customer Services department on 0344 824 0876

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