Customer Service Advisors, Southport
Customer Service Advisors – Southport
Salary: OTE £27,000 plus per annum
Benefits: Bonus Scheme, Pension Scheme, Employee Rewards Scheme, Staff Discounts
Chapelhouse are the fastest growing family business in the North West and are looking for ambitious, hard working people to join their winning team. Due to their success and further expansion, they are now offering an exciting opportunity for an enthusiastic, intelligent and experienced Customer Service Advisors to join their established multi-franchise branch in Southport.
Automotive Service Advisor - The Role
Reporting directly to the Service Manager, the Service Advisor is a proactive and an important member of the dealership's Service Department with responsibility for all Service related enquiries. You will identify and sell Service Hours profitably, ensuring adherence to company policies and procedures, respond positively to the requests of the Service Manager and work effectively as a member of the team in a very busy environment. Your overall objective will be for the maximisation of Service Hours, therefore helping to achieve and ideally exceed the business plan of the department.
As a Customer Service Advisor you will be responsible for the following: -
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.
Maximising Profit Per Customer Visit: Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.
Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
Customer Service Advisor - We are looking for individuals who possess;
Good Literacy & Numeracy Skills
Good Communication Skills
Influencing and Selling Skills
A minimum of 12 months experience within a busy Main Dealership – though for the right candidate we may consider waiving this requirement
Experience of using Kerridge and 1 link computer system(s)
Knowledge of multi franchises is a distinct advantage for this role.
A driving licence with no more than three points is also preferred but not essential
You must be well presented as you will be dealing with the general public on a daily basis.
In return we offer the successful candidate realistic on target earnings of £27,000 plus per annum. We offer a challenging and rewarding environment, with excellent career development opportunities and industry leading training both in-house and Manufacturer based
If you have a real passion for the Automotive Industry with previous experience of working as a Service Advisor then we would love to hear from you.
Job Types: Full-time, Permanent
Monday to Friday
Contact Email: firstname.lastname@example.org
Added: 21 July 2021