Chapelhouse Slavery and Human Trafficking Statement

The Modern Slavery Act 2015 (MSA 2015) focuses specifically on the issue of modern slavery to ensure offenders are suitably reprimanded with severe sentences. Modern slavery encompasses the offences of: ‘slavery’ where ownership is exercised over a person; ‘servitude’ which involves the obligation to provide service imposed by coercion; ‘forced or compulsory labour’ involves work or service exacted from any person under the menace of a penalty and for which the person has not offered themselves voluntarily; and ‘human trafficking’ concerns arranging or facilitating the travel of another with a view to exploiting them.

The MSA 2015 requires large businesses, with sales of over 36 million, to be transparent about their efforts to eradicate Slavery and Human Trafficking. This statement therefore explains the steps we have taken during the financial year to ensure that slavery and human trafficking is not taking place in any of our supply chains or any part of our business.

The organisation is composed of a holding company and two trading companies which specialise in the retailing of used and new vehicles and the service and repair of vehicles (aftersales), primarily through our 6 retail sites and our online platform chapelhouse.co.uk.

We have policies in place internally, which are available to all staff and these can be accessed by third parties on request, simply contact Human Resources for a copy. Our policies are reviewed annually by the organisation’s Human Resources department to ensure we remain compliant.

As part of the organisation’s induction process and throughout workers’ employment with us, we train all staff to treat others with respect and courtesy as well as ensuring they adhere to all relevant laws, regulations and standards. This is an ongoing due diligence process. We offer a training and development program for all staff from the ground floor through to management. We focus on ensuring our management team is not only aware of the requirements to be alert to modern slavery but can also address concerns raised by their team or any suppliers. If any worker is found in breach of our policies, we ensure suitable disciplinary action is taken which can include termination.

In relation to our supply chains, we use best endeavour to ensure the third parties who we work with provide the required standard of working conditions.

As part of our risk assessments, we have best endeavour procedures in place to identify whether there is a possible risk of slavery and human trafficking either in the business or our supply chain. We aim to work with our colleagues and suppliers to ensure collaboration to remedy or mitigate risks.

We allow all individuals who work or provide services to us the right to freely choose employment and, the right to associate freely with other individuals. Workers are free to choose whether to join a trade union or not and as a result of our training, we offer an environment which is free from harassment and unlawful discrimination. We ensure our working practices are in accordance with the Equality Act 2010 and all employment legislation. We do not engage in forced or involuntary labour and have a zero-tolerance approach to the same, meaning we do not tolerate any of our suppliers engaging in such conduct. We require suppliers to certify that they do not participate in any forced or involuntary labour with their workers, subcontractors, agents or associates.

We aim to ensure that our performance indicators do not put pressure on or influence any modern slavery risk. We do not believe our KPIs make our business and supply chain vulnerable to modern slavery. The directors believe that Chapelhouse are generally at low risk of exposure to modern slavery and human trafficking.

Dated 8th May 2018
Chapelhouse Ltd

We have been rated 4.54 out of 5 based on 5520 ratings.


My experience at Chapelhouse St Helens was beyond amazing. Colin was welcoming when we entered the court however not pushy. He let us know he was around if we had questions or needed him. Colin was thorough with his explanations of the options I could take and gave a lot of information which really helped me make the correct decision that suit me and what car the was needed for. There was great communication throughout the process and I was made to feel important and a valued customer. He ensured everything was explained in a way I understood. Upon collection of the car the experience was smooth and easy. Once home there was an issue with the car. After calling chapel house and soaking to a manager who wasn’t so helpful, once Colin was aware there was an issue he went above and beyond to ensure the issue was solved. Taking time out of his busy Saturday where he could’ve been making more sales, but was actually driving to my home to help rectify the issue with the car. And the issue was resolved. Thanks to Colin’s excellent customer service and going above and beyond this prevented us from handing the car back as after first speaking with the manager who seemed to show no interest in our issue and wasn’t helpful what so ever. It felt like they had our custom and we didn’t matter anymore. So Colin saved the day and the Sale!! I couldn’t recommend Chapel house enough and would point any friends or family in the direction of Colin especially due to his commitment and dedication to our Journey from start to present as he has been in continual contact, ensuring everything is okay and that I as a customer am happy with the product sold to me. Massive thank you to Colin, cannot praise you enough for going the extra mile and giving up your time on what I know could’ve been a successful selling day/commission day for you.

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