Suzuki Listed as Top Automotive Brand by UKCSI for Sixth Time

The Customer Service Index has once again listed Suzuki as the top automotive brand, beating out 27 other manufacturers.

UKCSI measures sentiment across the country and asked over 10,000 people about their experience when dealing with companies across 13 sectors. 45,000 responses were received with 3,000 being from the Automotive sector.

As part of the index, customers answered questions relating to customer satisfaction including experience, customer ethos, emotional connection and ethics. Suzuki ranked 1st for emotional connection in the automotive sector with a score of 84.4, making them number 1 for customer trust.

At Chapelhouse, we have eight Suzuki dealerships across the Northwest that specialise in new, used and approved used Suzuki cars and all of our dealerships pride themselves in delivering unbeatable customer care. 

The Net Promoter Score (NPS) element of UKCSI, which is a calculation of the ratio of respondents that would likely recommend a brand once again ranks Suzuki the highest with a score of 50.0 against an Automotive sector average of 33.0 and a lower all-sector average of 25.6.

Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: “We are immensely proud of our achievement to once again be in first position in the Automotive sector of UKCSI, particularly in the challenging times we continue to face. Consistent evolution of the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off.”

He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to again congratulate everyone who has played a part to attain yet another excellent achievement in Customer Satisfaction”.

Suzuki also placed 26 places higher than the next automotive brand, another climb up the ranks since 2022. The Automotive industry sector average score was 80.1 points measured across 27 brands and with a score of 84.6, Suzuki scored significantly above this.

Suzuki offers a great range of new cars that are all #GoodDifferent, from the small but fun-to-drive Suzuki Swift, upto the sophisticated, family-friendly Suzuki Across, all of which are Hybrid as standard and come packed with tech and safety features as standard.