Suzuki wins Trusted Quality Provider Award

Suzuki GB PLC was delighted to collect the 'Trusted Quality Provider' prize at the recent UK Customer Satisfaction Awards 2023. 

The award wasn't just limited to car brands and was open to any organisation that prides itself on the excellence of its customer service. 

The independent judging panel scored Suzuki highly for its strong and ongoing commitment to customers across a range of criteria. Suzuki was also shortlisted in the Customer Commitment Business-to-Business category.

The 'Trusted Quality Provider' award comes hot on the heels of another customer service accolade for Suzuki.  

It was voted as the no.1 car brand in the UK Customer Satisfaction Index (UKCSI) in January. The UKCSI measures customer satisfaction of 260 organisations across 13 business sectors, based on the customer experience and quality of service they provide. Suzuki placed joint-8th overall, alongside high street names such as Tesco Mobile, M&S and John Lewis in the top ten. 

Denis Houston, Suzuki GB PLC Aftersales Director, said: “We are immensely proud of our achievement in winning this award that clearly reflects the ever-strong commitment to our customers.

Chapelhouse Suzuki Good Different
Chapelhouse Suzuki New Cars

“Rather than being an award for our brand, the Trusted Quality Provider accolade is very much for the people of Suzuki, and we would like to express our sincere thanks once again to our Employees. Dealers and Suppliers for their consistent and strong commitment to our customers who have of course been instrumental in this. 

“Recognition of the consistencies in this area include Suzuki being ranked the Number 1 Automotive brand in the UKCSI six times since 2019, and in the most recent index, 26 places higher than the next automotive brand.” 

Jo Causon, CEO of The Institute of Customer Service, added: “Congratulations to Suzuki on winning this award. We know from our latest UK Customer Satisfaction Index research that quality of service is essential for building trust with customers, along with the long-term relationships that are the lifeblood of successful businesses. Customer loyalty is hard won and requires a solid and sustained commitment to quality service provision.” 

Chapelhouse is also no stranger to customer service awards. We were named as the winner of the 'Franchised Customer Care Award' at the Motor Trader Awards 2022. 

It goes to show that you can expect to have nothing short of excellent customer service and ultimate peace of mind when you visit our Suzuki, Kia and MG dealerships across the North West.