Yet another Suzuki triumph for Customer Satisfaction

Suzuki GB PLC has celebrated yet another accolade for its excellence in customer service in an unprecedented year for the brand. 

Suzuki won the 'Customers at the Heart of Everything™ Award for Small of Medium Business to Consumer Company' at the UK Customer Experience Awards 2023 (UK CXA).

Denis Houston is the Aftersales Director at Suzuki GB PLC. He said: “We are immensely proud of our achievement in winning this award that again reflects the ever-strong commitment to our customers across all divisions of our company. 

“Rather than being an award for our brand, this accolade is very much for the people of the Suzuki family, and we would like to express our sincere thanks once again to our Employees, Dealers and Suppliers for their consistent and strong commitment to our customers who have of course been instrumental in this.”

The judging panel concluded that Suzuki provides a great example of sales and dealership engagement with its customers. They also commented that Suzuki has created a genuine culture where the customers matter, and that the brand continues to punch above its weight in the UK market. 

2023 has been a big year for Suzuki, having been recognised multiple times by the motoring and business industries for its reliability and trust. 

No.1 car brand for Customer Satisfaction in the UKCSI (January '23)

No.1 car brand for Customer Satisfaction in the UKCSI (July '23) 

No.1 for Reliability by WhatCar? readers 

Suzuki Ignis named 'Most Reliable City Car' by Which? 

Trusted Quality Provider winner at UK Customer Satisfaction Awards 2023

The launch of Suzuki's new Service Activated Warranty package has gone a long way in strengthening the already high level of trust among its customers. The scheme provides Suzuki drivers with up to 7 years or 100,000 miles of warranty coverage on their cars, covering both new and used Suzuki models.